Long-Term Care Ombudsman

The Ombudsman Program provides education and consultation about accessing long term care and advocates for residents of assisted living and nursing home facilities when problems arise.

The mission of the Long-Term Care Ombudsman Program is to:

  • Address the abuse, neglect, and exploitation of residents in Colorado’s long-term care facilities;
  • Advocate for the health, safety, welfare, and rights of those residents;
  • Preserve residents’ independence, dignity, autonomy, and freedom of choice;
  • Promote an environment where residents, family members, staff, and others can work creatively and cooperatively; and,
  • Produce significant improvements in the delivery of long-term care to citizens of the state.

We welcome calls from individuals and families who are looking for a care facility. We offer unbiased consultation and education on the daily operations, resident rights, and rules and regulations of long-term care facilities.

The ombudsman program can help

  • Respond to concerns regarding a long-term care facility reported by a resident or their family
  • Provide notification, advice or consultation for long-term care staff
  • Respond to inquiries from people considering long-term care placement
  • Provide information and sometimes training on long-term care facilities, services, federal and state regulations and residents’ rights.

For more information, call the Pikes Peak Area Agency on Aging Ombudsmen at (719) 471-2096